Shipping policy

Shipping & Delivery

Yes, it’s true! We offer shipping across India and internationally! Plus, enjoy FREE shipping on all orders over ₹5000, whether you're in India or abroad!

It will take 10 - 15 business days to deliver your order after confirmation. We ship Monday through Friday, excluding weekends and holidays. We do NOT ship orders the same day. Please allow up to 10 - 15 business days for orders to deliver. You will receive a confirmation email with the tracking link once your order ships. Please allow up to 48 hours to receive this shipping confirmation email. We cannot be held accountable for any delays caused by the carrier.

Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.

Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or reschedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (a work address or a friend’s address).

You will receive a confirmation email once your order has been processed to the email address provided at the time of checkout, which can take up to 48 hours. You will receive a second email once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 – 4 days for the tracking information to show. In some rare cases, the tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time.

Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that they enter the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to change your shipping address, please write to us at support@ruyalinens.com within 24 hours of placing your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to make these changes.

If it’s too late for our team to make changes to your order, the only option left is to wait and see if the package gets returned to us. If it does, we can either ship it to the correct address or provide you with a full refund.

Returns

By placing an order at Ruya Linens, you are responsible for the cost of return shipping back to Ruya Linens. Please refer to our returns policy for further information on how to return your packages.